What it covers
Our guarantee covers the work we do: the opening and its trimming, the upstand or flashing, the weathering of the roof covering to the new unit, the fixing of the rooflight, and the lining, plastering and making good of the reveal. If any of that work fails within ten years of completion, we come back and put it right at no cost to you.
What the manufacturer covers
The rooflight itself, including its frame, glazed unit, seals and any motor or sensor, carries the manufacturer's own product guarantee. We pass those details to you at handover and deal with the manufacturer on your behalf if a product fault appears.
What it does not cover
- Damage from storms, falling branches, impact or other accidents
- Changes or work on the rooflight or roof by anyone else after we finish
- Normal wear, such as weathering of sealants exposed to the sun, and condensation caused by high humidity in the room
- Faults in the existing roof away from the area we worked on
How to make a claim
- Call 024 7507 0435 or email info@spireskylightscoventry.co.uk with your address and a photograph if you can.
- We arrange a visit to look at the problem.
- If it is our workmanship, we put it right at no charge. If it is a product fault, we take it up with the manufacturer for you.
