How to raise a complaint
Contact us by email at info@spireskylightscoventry.co.uk or by phone on 024 7507 0435. Please tell us your name, the address of the job, what has gone wrong and what you would like us to do. Photographs help.
What happens next
- Acknowledgement. We confirm we have received your complaint within 3 working days.
- Looking into it. Where it helps, we arrange a visit to see the problem for ourselves.
- Our response. We send you a written response within 14 days of acknowledging it, setting out what we found and what we will do. If we need longer, we tell you why and when you will hear from us.
If you are not satisfied
If you are not happy with our response, tell us and the owner of the business will review it personally and reply in writing.
If we still cannot agree, you can get free, impartial advice from the Citizens Advice consumer helpline, and you may be able to use an alternative dispute resolution service or the small claims track of the county court.
Contact
We have no public premises. Email info@spireskylightscoventry.co.uk or call 024 7507 0435.
